Help & Support

Payments take up to 5 minutes to reflect. If balance is not credited after 10 minutes, raise a support request with your transaction ID.

Each Astra session deducts per message. Check your session history in the app. If the deduction looks incorrect, contact support.

If you were billed without receiving a service, you are entitled to a refund. Raise a support request and we will resolve it within 3 business days.

Unused balance is not charged after a session ends. If you were charged unfairly, raise a support request.

Check your SMS and WhatsApp. Wait 60 seconds and retry. If still not received, contact support.

Try clearing your browser cache or opening in an incognito window. If the problem persists, contact support.

Go to Profile → Edit to update your birth details. Your chart will recalculate automatically.

Vedic astrology uses the Lahiri ayanamsa, which differs from Western sun signs. If your birth data is correct and the result still looks wrong, contact support.

Tap 👎 under the message to flag it. Our team reviews flagged responses every week.

Refresh the page and try again. If the problem continues, raise a support request.

Use the Contact Support form below, select "Refund", and describe the issue. We process refunds within 3 business days.

Email support@astrozent.com from your registered email — or use the Contact Support form below — with the subject "Delete my account". After verifying the request against your registered mobile number, we permanently delete your account, birth details, charts, chat history and reports within 7 days. Any remaining wallet balance is settled under our refund policy before deletion.

Yes — in the app open Profile → "Delete my Astra conversation data". This removes all your Astra chats instantly and cannot be undone.